Customer Support

Midwest Rail Junction offers the following Returns Policy:

Damaged Shipments:Items damaged in shipment must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturer's Defects:If a product appears to have a manufacturing defect, contact our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to a manufacturing defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number clearly written on he package. Email Customer Service at CustSrvc@midwestrailjunction.com for instructions and to resolve issues.

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Return Merchandise Policy:

Permission for any return merchandise must be secured from our Customer Service department. For questions about returning merchandise contact our Customer Service via Email. The return of non-defective merchandise, when authorized, may incur a 20% re-stocking fee, at our discretion. No packages will be accepted without a Return Authorization Number written clearly on the package. No returns will be authorized after 14 days from the receipt of shipment. Purchases (minus shipping charges) made by credit card will be credited to that same account number upon Customer's request after merchandise has been returned and the issue has been resolved. Email Customer Service at CustSrvc@midwestrailjunction.com .

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Once a return is authorized by our Customer Service department you should:

1. Return the item to the address given to you by our Customer Service department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We cannot be held liable for return merchandise that does not reach our Customer Service department.

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Shipping Cost Returns/Refunds:

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.